APM & DPI - A Window to Customer Experience

RS image office environment v2 APM

APM solutions give companies an invaluable view of the customer experience, from the customer’s perspective. APM tools can show what works and what doesn’t. They can also provide data that can be used to map out a path forward in understanding how to provide end-users with the kind of interactions and engagement they’re looking for. [...] Traditionally, APM solutions have relied on Simple Network Management Protocol (or SNMP) and relatively simple flow-based traffic analysis to determine where problems might exist. In some regards, this can be a blunt instrument, providing abstract information that could hint at problems, but not in a focused or in-depth way. This is where deep packet inspection comes into play.

Read the full article on Fierce Wireless to discover how application performance management and network performance management is greatly enhanced with the inclusion of DPI capabilities.